Cancellation Policy

At Babyfie, we understand that plans can change. Please review our cancellation policy before placing your order.

Order Cancellation

1. Orders can be cancelled only before they are shipped from our warehouse.
2. Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return after delivery as per our Return Policy.
3. Customized, personalized, or made-to-order products can only be cancelled within 24 hours of placing the order. After this period, these orders cannot be cancelled as production begins.

How to Cancel an Order

To request an order cancellation, please contact our customer support team as soon as possible with the following details:

1. Order Number
2. Customer Name
3. Registered Mobile Number or Email Address
4. Reason for Cancellation (optional)

Cancellation requests are subject to verification and order status.

Refund for Cancelled Orders

1. If the order is successfully cancelled before shipment, any prepaid amount will be refunded to the original payment method.
2. Refunds are typically processed within 7–10 business days after the cancellation is confirmed. The actual credit time may vary depending on your bank or payment provider.
3. If the order has already been shipped, cancellation requests will not be accepted, and applicable return policies will apply.

Cash on Delivery (COD) Orders

1. COD orders can be cancelled before shipment.
2. If a 25% advance payment was collected to confirm a COD order, the refund of the advance amount will be processed only if the cancellation request is approved before shipment.
3. If the order has already been shipped or is refused at the time of delivery without a valid reason, the 25% advance payment is non-refundable, as it covers order processing, packaging, and shipping-related expenses.

Babyfie's Right to Cancel

Babyfie reserves the right to cancel any order under the following circumstances:

1. Product is out of stock or unavailable.
2. Payment could not be verified or failed.
3. Incorrect pricing or product information due to technical errors.
4. Suspected fraudulent or unauthorized transactions.
5. Any unforeseen operational or logistical issues.

In such cases, customers will be notified, and any prepaid amount will be refunded in full.

Contact Us

For cancellation requests or assistance, please contact our customer support team:

Email: support@babyfie.com

Website: www.babyfie.in