Refund Policy

At Babyfie, customer satisfaction is our priority. If your order is eligible for a refund, please review the policy below to understand how refunds are processed.

Refund Eligibility

Refunds are applicable in the following cases:

1. Orders cancelled before shipment.
2. Returns approved after successful quality inspection.
3. Damaged, defective, or incorrect products verified by our quality team.
4. Orders cancelled by Babyfie due to stock unavailability or other operational reasons.

Refunds will not be processed for products that are not eligible for return or do not meet the conditions outlined in our Return Policy.

Refund Process

1. Once your returned product is received, it will undergo a quality inspection.
2. If the product meets our return eligibility criteria, the refund will be approved.
3. Any applicable return or restocking charges will be deducted from the refundable amount.
4. Refunds will be initiated to the original payment method used while placing the order.

Refund Timeline

1. Approved refunds are generally processed within 7–10 business days after successful verification.
2. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Cash on Delivery (COD) Orders

1. For eligible COD order refunds, the amount will be transferred to the customer's registered bank account or any other payment method approved by Babyfie.
2. If a 25% advance payment was collected for a COD order, the refund will be processed only if the order is cancelled before shipment or qualifies under the Return Policy.
3. If a shipped COD order is refused or not accepted without a valid reason, the 25% advance payment is non-refundable, as it covers order processing, packaging, and shipping expenses.

Non-Refundable Cases

Refunds will not be issued in the following situations:

1. Customized or personalized products.
2. Pre-order or made-to-order products after the cancellation window has expired.
3. Products that have been used, washed, damaged, or altered by the customer.
4. Products returned without original tags, labels, packaging, or accessories.
5. Products failing the quality inspection upon return.
6. Gift cards, promotional items, or any product marked as Non-Refundable.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

Please provide:

1. Order Number
2. Clear photographs of the product
3. A brief description of the issue

After verification, Babyfie will offer an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Contact Us

For any questions regarding refunds, please contact our customer support team:

Email: support@babyfie.in

Website: www.babyfie.in